PennyMac domain change from Pennymacusa.com to pennymac.com (2024)

Iamthailand Member ✭

May 7 edited May 7 in Adding and Updating Accounts

Good morning!

Per email notification from pennymac, they changed their domain from pennymacusa.com to pennymac.com overnight. This morning, my pennymac connection has been broken.

Please advise! Thank you!

Tagged:

Online Banking

«12»

Coach Natalie Administrator, Moderator admin
May 7

@Iamthailand, thanks for letting us know!
It looks like the domain change is causing an FDP-105 error, which I can see is the error you're receiving when viewing your connection attempts from our end. We got this issue escalated and created an Alert that can be followed for updates.
https://community.simplifimoney.com/discussion/9146/new-5-7-24-pennymac-home-loan-solutions-returns-a-105-error
We appreciate your patience as we work to resolve this matter!
-Coach Natalie

2
Iamthailand Member ✭
May 7 edited May 7

The response in under 2 hours here is brilliant! Great job! Thank you!
1
Iamthailand Member ✭
May 10

I am currently getting the following error now - Care Code: FDP-163
1
Coach Natalie Administrator, Moderator admin
May 10

@Iamthailand, thanks for letting us know!
The new error is likely part of the same issue, so go ahead and continue to follow the Alert for now. I did also pass along that the issue appears to be turning into a 163 error so everyone on our end is aware.
Let us know if the issue persists after we resolve the Alert!
-Coach Natalie
b.wilde Member
May 10 edited May 10

NewPennyMac Loan Services, LLC login page:
https://identity.pennymac.com/users/sign_in
Coach Natalie Administrator, Moderator admin
May 10

@b.wilde, thanks for posting to the Community!
As you can see from the above discussion that I merged your post with, we have already reported this issue with Pennymac Home Loan Solutions. Our Alert here can be followed for updates:
https://community.simplifimoney.com/discussion/9146/updated-5-10-24-new-5-7-24-pennymac-home-loan-solutions-returning-105-163-errors
See Also
PennyMac stopped working What does mean on my credit report?New Customer Information | Pennymac Error with PennyMac - Page 2
I hope this helps!
-Coach Natalie
pwhitt Member ✭
May 13

Just curious, can the URL not be updated on the Simplfi side?
Thanks

1
thalaivar Member ✭
May 17

Same issue for me as well in case you are prioritizing based on the number of people reporting.
3
whenieatcheetos Member ✭
May 17

Same issue here
pwhitt Member ✭
May 17

Ditto
1
Coach Natalie Administrator, Moderator admin
May 17

Hey everyone, we are aware of the domain change with Pennymac and have escalated this from our end. You can all follow our Alert for updates on this known issue:
https://community.simplifimoney.com/discussion/9146/ongoing-5-7-24-pennymac-home-loan-solutions-returning-105-163-errors
Thanks!
-Coach Natalie

-1
whenieatcheetos Member ✭
May 22

https://community.simplifimoney.com/discussion/comment/35887#Comment_35887
That discussion was closed on May 10
whenieatcheetos Member ✭
May 22 edited May 22

This is the thread to follow: [removed - accuracy]
whenieatcheetos Member ✭
May 27

https://community.simplifimoney.com/discussion/comment/36100#Comment_36100
Where can we get updates on this?
Coach Natalie Administrator, Moderator admin
May 28

@whenieatcheetos, thanks for posting!
You can follow our Alert for updates on this known issue:
https://community.simplifimoney.com/discussion/9146/ongoing-5-7-24-pennymac-home-loan-solutions-returning-105-163-errors
-Coach Natalie
tkuligowski Member ✭
June 6

I don't understand why it's taking months for a simple URL change. As a software developer I understand different projects and priorities but things that require 5 min solutions can be prioritized as well.
3
ridizy Member
June 8

I asked PennyMac about this and they gave me the same response they used to give a few years ago when they enabled 2FA.
On behalf of Pennymac, please accept my sincere apology for the frustration this matter caused. Unfortunately, the Quicken aggregator does not allow for our 2-Factor authentication process within our security features, which is designed to protect you as our customer. Because your security is important to us, this is not something we foresee changing in the future. If you have any additional questions, please feel free to call our Customer Service at (800) 777-4001, between 5:00 AM to 6:00 PM PT, Monday through Friday and 7:00 AM to 11:00 AM PT on Saturday.
I don't think this is accurate because Quicken was working with 2FA up until the domain name change.

3
cheapbastard Member
June 8 edited June 8

Who needs to fix it? Quicken or PennyMac? What are we waiting on?
1
xnp001 Member
June 10

any update on ETA of a possible solution?
1
arvind Member ✭
June 21 edited June 21

Hi @Coach Natalie , The pennymac balance is still not fixed and we would like to a resolution ASAP . Since it does not update the balance the net worth is way off . Please fix this issue ASAP. Th
1
Coach Natalie Administrator, Moderator admin
June 21

@arvind, thanks for posting to the Community!
As you can see from the above discussion that I merged your post with, this is a known issue that we're actively working on. Our Alert can be followed for updates when they become available.
https://community.simplifimoney.com/discussion/9146/ongoing-5-7-24-pennymac-home-loan-solutions-returning-105-163-errors
I hope this helps!
-Coach Natalie
bclev Member
July 1

Can we please get an update? I’m getting frustrated with this service. Mint had none of these continual issues.
2
garycraze Unconfirmed, Member
July 2 edited July 2

Seems we've not seen any new info from Quicken on this since May. [removed - speculation]
3
thirsh Member
July 12

Any update on this?

2
whenieatcheetos Member ✭
July 13

How do we vote to get this fix prioritized?
1
Iamthailand Member ✭
July 19

Has there been any follow up with the PennyMac team?
1
Coach Jon Moderator admin
July 19

Hello @Iamthailand,
We are still working on the issue. We will provide updates as they are available!
https://community.simplifimoney.com/discussion/comment/37293#Comment_37293
Thanks,
Coach Jon
mb996 Member ✭
August 5

FYI, Connect Biller is working for Pennymac as of 08/05/2024
1
cmf Member ✭
August 5

I'm not seeing this work when I try?
mb996 Member ✭
August 5

Simplifi's Account Connect still not working.
Connect Biller is after a recurring bill is setup. Click the recurring bill's three dots, then "Connect biller".
Hope this helps.

1

«12»

PennyMac domain change from Pennymacusa.com to pennymac.com (2024)

Categories