Error with PennyMac - Page 2 (2024)

mmdavis777 Member ✭

June 16

Same problem here. And still waiting for the URL to be updated. As a side note, I now have the CC-800 error as I tried to deactive/reactivate, which failed. So used an older backup copy that still had the account set-up. System is prompting me to once again deactive/reactivate account. I decided to keep the account "live" as I at least have my loan balance as of 4/9/24.

Hope Quicken fixes this soon.

MSStateDawg Member ✭✭✭✭

June 16

WarEagle612 Member ✭✭

June 16

rbt Member ✭

June 17

DJ$ Member ✭

June 21

tcampb03 Member ✭✭

June 22

MSStateDawg Member ✭✭✭✭

June 22 edited June 22

internski Member ✭

June 22 edited June 22

MSStateDawg Member ✭✭✭✭

July 3

@Quicken Jasmine Please provide an update. Thanks.

bobbydylan Member ✭✭✭

July 9 edited July 9

Mac_User Member ✭✭

July 9

I've been using quicken for a very long time. More and more sites are not permitting connections from apps like Quicken. Within the past couple of months, I've lost access to Pennymac, Amex Savings accounts, and Optum Bank. Amex and Optum are saying it's for security reasons. I can deal with losing access to Pennymac since transactions are few each month. Banking sites are more important to me.

I hate to say this, but unless a solution is found, I feel like this is the beginning of the end for tools like Quicken.

MSStateDawg Member ✭✭✭✭

July 9

I can access my Amex credit card just fine. Why would Amex kill a banking account and not the CC?

MSStateDawg Member ✭✭✭✭

July 16

@Quicken Jasmine Please provide an update. PRETTY PLEASE.

Quicken Jasmine Moderator mod

July 16

Hello All,

All available updates and information will be posted within the Alert. As stated in the last update of the Alert, "this Alert will be updated once more information, updates, etc become available". As of now, there is no new information or updates available beyond what has already been posted in the Alert.

Thank you!

-Quicken Jasmine

Make sure to sign up for the email digest to see a round-up of your top posts.

olsencw Member ✭

July 16

Travis R Member ✭✭

July 17

OK - so after several months, it looks like Quicken is still broken as it pertains to PennyMac. How can software like this be broken for so long? I've read that the the final issue is that Quicken is looking for PennyMac at URL (A) but it really should be URL (B). Moreover, I've also read that the only one that can fix this issue is PennyMac, though the issue with in Quicken's software. SO - I finally replied to one of the quarterly emails from the Quicken CEO who always claims that customer satisfaction is priority #1 next to security. It took a MONTH to get a reply back from that individual/assistant/department and he/they were absolutely shocked that this issue has been around since March and Quicken has posted no progress at all other then "check back" or "we can' fix this". I also relayed that the board moderators seem to edit/remove posts that in anyway critical of the way this issue is being handled.

SO - as discussed, I will post this update (as you requested), take the screen snap/recording and then post back to the CEO/whomever to see if there is still ZERO progress whatsoever.

TIME: 7/17/2024 @2:53MDT

Travis R Member ✭✭

July 17

For those asking for the email address I used, I can point you to Mr. Dunn's quarterly emails (I did tell them that I would not publish it directly and I should keep to that as requested).

From there you can see how I was able to get in touch with him/his people. I highly doubt it is him, though it comes off that way. Perhaps he/they will reply more quickly to you, but I sent my initial emails in early June and did not hear back until after the July 4th holiday.

EOCDad Member ✭

July 26

MSStateDawg Member ✭✭✭✭

August 1

Have you received any further updates or info from "on high"?

bobbydylan Member ✭✭✭

August 1

Fuggettaboutit. This is the bottom line.
At this time we no longer support Financial Aggregators. We apologize for any inconvenience this may have caused you. Thank you, Kimberly.

Sincerely,

The Pennymac Team

tcampb03 Member ✭✭

August 5

The response reported above from Quicken by bobbydylan is disappointing.

"At this time we no longer support Financial Aggregators. We apologize for any inconvenience this may have caused you. Thank you, Kimberly."

If Quicken is not supporting than "PennyMac Home Loan Solutions" should not show up as an option when adding a new account through tools.

bobbydylan Member ✭✭✭

August 5

MSStateDawg Member ✭✭✭✭

August 9

If you are genuinely concerned about PennyMac integration with Quicken then I would highly recommend that you call PennyMac customer service, explain the issue, and ask to be escalated to a supervisor. The number is 800-777-4001.

After discussing the matter with the first-level agent, it became painfully clear that they were unfamiliar with Quicken and how it works with financial institutions. She wanted to lean me toward changing my password and trying another browser . Sheesh.

The supervisor I spoke with said she was aware of the issue and was aware that there were currently no plans to fix the issue. I asked her to escalate the matter to Product Management within PennyMac and she promised me a callback after she had discussed that with them.

If only one or two of us are calling about the issue, PennyMac will not consider it a priority. Please take time to call and voice your concern.

bobbydylan Member ✭✭✭

August 9